At Wear Luxe Shop, we combine timeless European craftsmanship with sustainable luxury. Below you’ll find answers to common questions about our premium products and conscientious service.

Product Information

What materials are used in your clothing?
We specialise in sustainable, high-quality materials including organic cotton, European linen, merino wool, and responsibly sourced shearling. Each piece is designed for longevity, reflecting our commitment to slow fashion principles.
How should I care for my Wear Luxe garments?
Our journal contains detailed care guides for each material. Generally, we recommend gentle washing (or professional cleaning for shearling/leather), avoiding harsh detergents, and air drying to maintain the integrity of your investment pieces.
Do you offer plus sizes or extended sizing?
Currently our collections focus on European standard sizing (UK 6-16), with select styles available in extended sizes. We’re actively working to expand our size inclusivity while maintaining our quality standards.

Ordering & Account

How do I create an account?
Simply begin checkout and select “Create Account” – this allows you to track orders, save preferences, and receive exclusive updates about our sustainable collections.
Can I modify my order after placing it?
We process orders quickly to ensure timely delivery. Please email [email protected] immediately with your order number – we’ll attempt modifications if processing hasn’t begun.

Shipping & Delivery

What are your shipping options?
We offer two conscientious delivery methods:

Standard Shipping (£12.95): Via DHL/FedEx (10-15 days after dispatch)
Complimentary Shipping: Free EMS delivery for orders over £50 (15-25 days after dispatch)

All orders are processed within 1-2 business days from our Nottingham studio.
Do you ship to my country?
We ship worldwide except certain Asian regions and remote areas. During checkout, simply enter your address to confirm availability. For specific inquiries, please contact our customer service.
How can I track my order?
Once dispatched, you’ll receive a tracking number via email. Our premium carriers provide detailed tracking, reflecting the same transparency we apply to our sustainable sourcing.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with tags attached, in original packaging. Return shipping is at customer’s expense unless the item is faulty.
How do I initiate a return?
Email [email protected] with your order number and return request. We’ll provide instructions and a return authorization number – returns without this cannot be processed.
Do you offer exchanges?
Currently we process returns followed by new orders to ensure you receive fresh, quality-checked items. This maintains our high standards for every garment leaving our studio.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all processed through our secure payment gateway that never stores your full financial details.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store complete payment details. Our checkout process meets PCI DSS compliance requirements for your protection.
Why was my payment declined?
This is usually your bank’s fraud prevention measure. Please contact them to authorize international transactions (our payment processor is UK-based). Alternatively, try PayPal which often bypasses these restrictions.

Additional Questions

How sustainable are your practices?
Sustainability informs every decision – from organic materials and recycled packaging to carbon-neutral shipping options. We prioritize durable construction over fast fashion trends, creating pieces meant to last for years.
Where are your products made?
Our collections are crafted by European artisans specializing in traditional techniques, with particular emphasis on British woolens, Portuguese linens, and Italian leathers – all ethically produced.
How can I contact customer service?
Our Nottingham-based team appreciates craftsmanship as much as you do. Email [email protected] – we typically respond within 24 hours (excluding weekends).

We hope this addresses your queries about our sustainable luxury offerings. For care tips to prolong your garments’ life, please visit our Journal. Each Wear Luxe piece is designed to become a cherished part of your wardrobe for seasons to come.