At Wear Luxe Shop, we combine sustainable luxury with exceptional service. Our shipping and returns processes reflect our commitment to environmental responsibility while ensuring your complete satisfaction with our ethically crafted collections.
Shipping Information
We carefully prepare each order with the same attention to detail that goes into crafting our sustainable luxury products:
Order Processing: 1-2 business days
Shipping Methods:
- Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
- Free Shipping: Available on orders over £50 via EMS (15-25 business days delivery after dispatch)
Please note we cannot ship to some Asian countries and remote regions.
Our Thoughtful Returns Process
Should any item not meet your expectations, we offer a returns process designed with both convenience and environmental responsibility in mind. In keeping with our sustainability values, we encourage exchanges where possible to reduce waste and carbon emissions from additional shipping.
Return Conditions
We accept returns of unworn, unwashed merchandise with original tags attached within 15 days of delivery.
For hygiene reasons, the following items cannot be returned: Face Masks, Cleaning & Care Products, and Insoles.
Step-by-Step Return Process
- Initiate Your Request: Email our customer care at [email protected] within 15 days of receiving your order using the template below.
- Receive Authorization: We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
- Prepare Your Package: Include original packaging, tags, and a copy of your invoice. For exchanges, clearly indicate your preferred alternative.
- Ship Your Return: Send to our Nottingham workshop using a trackable method. Return shipping costs are your responsibility unless the return is due to our error.
- Processing: Allow 3-5 business days for processing once received. You’ll receive email confirmation at each stage.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Wear Luxe Shop Customer Care,
I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:
Item Name: [Product Name]
Size/Color: [Details]
Reason for Return: [Please specify]
For exchanges, my preferred alternative is: [Product Name, Size, Color if applicable]
I confirm that the item(s) is/are in original condition with tags attached and unworn.
Best regards,
[Your Full Name]
[Your Contact Number]
Refund Information
We process refunds with the same attention to detail as our garment construction:
- Timeline: 5-7 business days after we receive and inspect your return
- Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB) or PayPal account
- Note: Original shipping fees are non-refundable
For exchanges, we will ship your new item once the return is received. Price differences will be adjusted accordingly.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite your replacement.
Our Ethical Commitment
Returned items in perfect condition will be restocked with care. Those with minor imperfections will be redirected to our sample sales or donated to charitable partners, in line with our sustainability values.
For any questions about our shipping or returns policy, please contact our Nottingham-based customer care team who will assist you with the same attentiveness we apply to our craft.
Wear Luxe Shop
63 Bromley Pl, Nottingham, GB NG7F 2BB
Email: [email protected]