Welcome to Wear Luxe Shop. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our sustainable luxury products. By accessing this website and making a purchase, you accept these terms in full.

1. Website Use

1.1 Access and Eligibility

Our website is available to individuals aged 18 years or older who can form legally binding contracts. By using our site, you represent that you meet these requirements.

1.2 Account Responsibility

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your account credentials
  • All activities under your account are your responsibility
  • You must provide accurate and current information

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our ethically crafted collections, including:

  • Materials (organic cotton, linen, shearling, leather)
  • Sustainable production methods
  • Size and color specifications

While we strive for accuracy, slight variations may occur in handmade items, which we consider part of their artisanal character.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

  • Face masks
  • Cleaning & care products
  • Insoles

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept when we send an order confirmation email. We process orders within 1-2 business days.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. Your card will be charged when we ship your items.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods in line with our environmental values:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times are estimates only.

4.3 Import Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Returns and Exchanges

5.1 Return Policy

We accept returns of unworn, unwashed merchandise with original tags within 15 days of delivery. Return shipping costs are your responsibility unless the return results from our error.

5.2 Exchange Policy

We encourage exchanges to reduce environmental impact from additional shipping. Price differences will be adjusted accordingly.

5.3 Refund Process

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is our property or properly licensed, and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

7. Limitation of Liability

Wear Luxe Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to our products shall not exceed the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms or our products:

Wear Luxe Shop
63 Bromley Pl, Nottingham, GB NG7F 2BB
Email: [email protected]